Jul 27, 2019
Susmita Pati, MD, MPH, Chief Medical Program Advisor for the Alan Alda Center for Communicating Science at Stony Brook University discusses what individuals, teams and systems can do to rekindle joy.
Jul 20, 2019
Listen to renowned author and cardiologist, Eric Topol, MD, discuss the five qualities of deep understanding and how clinicians can incorporate them into their practice, using smart phone technology to bond with the patient and crying with a patient.
Jul 13, 2019
Well-known book author Danielle Ofri, MD, PhD, discusses how listening affects the quality of what patients say, the golden minute, full frontal listening and how listening impacts diagnostic error and burnout.
Jul 6, 2019
Kelly McCutcheon Adams, MSW, LCSW, talks about IHI's Conversation Ready project and end of life conversations. Learn how systems can become ready; the Conversation Ready principles: Exemplify, Connect, Engage and Steward all of which are the foundation for respect; and the advantages for systems to be conversation...