Mar 30, 2019
Marla R. Rowe-Gorosh, MD, discusses how to use the Ask-Respond-Tell technique with patients. She talks about how to be more empathic and why it saves time and how to use the PEARLS technique.
Mar 23, 2019
Listen to our expert, Lars Osterberg, MD, discuss the shared responsibility of clinicians and patients for medicine adherence, motivating patients to engage in treatment, the major reasons why patients don't take their meds and how to uncover the truth about patients taking medicines.
Mar 16, 2019
Joan Lowery, MEd, discusses the three components of effective listening skills, teachback tips, the relationship between listening skills and empathy, how listening leads to shorter appointments with patients, four barriers for active listening, the characteristics of good listeners and the joy that listening brings to...
Mar 9, 2019
Nicole Defenbaugh, PhD discusses verbal and non-verbal tips for listening with empathy and how empathic listening improves outcomes for the patient and reduces errors, and improves HCAHPS scores and the clinicians' well being. Find out when silence is golden.
Mar 2, 2019
Peter Lichstein, MD, FACP, FACH, discusses a core set of steps to end the relationship, what happens when difficult patients need to be dismissed and how to manage saying goodbye to patients.