Nov 24, 2018
Takiya Reavis-Benjamin, MBA, talks about how a medication communication program improved patient satisfaction scores.
Nov 17, 2018
Matt Wiggins, Co-Founder and Senior Advisor at Pattern, discusses the importance of Practical Wellness, life skills such as job negotiation and contracts. He offers great tips for residents or anyone interviewing for a job on when to talk about compensation and the number of employers with whom a candidate...
Nov 10, 2018
Cedars-Sinai Chief Patient Experience Officer, Alan Dubovsky, MBA, improved patient scores dramatically by sharing patients' narratives. He changed the dialogue with physicians by communicating what patients want to focus on. The narrative is the heart of data, and the data and the narrative together provide a richer...
Nov 3, 2018
Kathy Magliato, MD, MBA, FACS, discusses techniques to bond quickly with patients. Her book, Heart Matters, a New York Times best seller, is the basis of the NBC drama, Heartbeat, about her life. She is the incoming president of the American Heart Association – Western States Affiliate. She founded and directed...