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Healthcare Communication: Effective Techniques for Clinicians

Jun 29, 2019

Krista Hirschmann, PhD, discusses a unique methodology for motivating patients to manage their care and helping patients to take control of their situation, so they don't feel so overwhelmed.


Jun 22, 2019

Sateesh Arja, MD,MPH, discusses using humanities to inspire empathy; incorporating NURS and PEARLS technique to develop empathy and the challenges to empathy.


Jun 15, 2019

Tom Campbell, MD, author of DocCom module on the Family Interview, explains how is the family interview different, the first steps in the family interview, the importance of the genogram, techniques to handle the disruptive family member and the biggest pitfall in the family interview.


Jun 8, 2019

Listen to Eric Manheimer, MD, a producer and writer on the successful TV series, New Amsterdam, based on his book, Twelve Patients: Life and Death at Bellevue Hospital, where he was the medical director for 15 years. He discusses how to allow space for the patient to talk; the opening questions to elicit the story, so...


Jun 1, 2019

Zeev Neuwirth, MD, MPH, MACP, discusses his proposed shift on how we think about healthcare - less concerned with technical aspects and more concerned with people; the marketing mindset focused on consumers; communication changes when we think about patients as consumers and valued customers; and how this...