May 25, 2019
Sheira Schlair, MD, MS, talks about how to get ready to listen, the elements of active listening including non-verbal cues, the five stages of active listening and the major mistakes in listening.
May 18, 2019
Erika Manu, MD, co-author of DocCom Module 23, The Geriatric Interview, discusses how to speak with older patients and why raising your voice is not advised; sitting without back light; working with the team to assess the patient; confidentiality when a caregiver is involved, plus other important techniques.
May 11, 2019
Richard Kravitz, MD, discusses how technology will impact the request for specialty consultations, three types of responses to patients who want consultations, the barriers for clinicians to talk with patients about their requests and how denial for requests impacts patient satisfaction scores.
May 4, 2019
Steven Locke, MD, offers recommendations for clinicians who want to use telemedicine. Find out about treating patients across states or around the world, the differences in communicating in person vs. remotely, why certain video platforms can't be used and the biggest mistakes clinicians make in telemedicine.