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Healthcare Communication: Effective Techniques for Clinicians

Sep 29, 2018

Richard Kravitz, MD discusses Getting to No: Negotiating with Patients about Their Test Requests and the most effective way to work with patients when tests are unnecessary. Find out how patient satisfaction scores are impacted when tests are denied.


Sep 22, 2018

Neil Prose, MD discusses how curiosity transforms strangers into people with whom we can empathize. Listen to fascinating stories and learn how to go home feeling satisfied and eliminate burnout.